Terms and Conditions

SERVICE AGREEMENT: TERMS AND CONDITIONS

Key terms & conditions for the subscription by the Customer of the CMS Service are provided below. 

By indicating Customer’s acceptance of the terms and conditions contained herein, Customer is deemed to acknowledge and agree to be bound by the terms and conditions for the use of the relevant Service provided by the Company. The Company reserves the right to revise the terms and conditions of the relevant Service from time to time if updating or revision is deemed necessary. The Customer will be notified in the manner as the Company deemed necessary and appropriate. Continued usage of the relevant Services by the Customer signifies acceptance of the changes with regard to the terms and conditions of the relevant Services.

1.

1.1

DEFINITION

PARTIES / PREMISES / CONTRACT

The Company

shall mean Inneonusa Sdn. Bhd. (Company No. 1102907-A) having its place of business at Ground Floor, Block D, Medini 6, Jalan Medini Sentral 5, Bandar Medini Iskandar Malaysia, 79250 Iskandar Puteri, Johor

“The Customer”

shall mean a natural person other than a minor and shall include any other person as determined by Inneonusa Sdn Bhd whose application to enter into this Agreement.

“The Agreement”

shall mean the Application Form, the Acceptance and any written authorization by the Customer together with these Terms and Conditions.

“The Premises”

shall mean the Premises which address and location are stated in the Application Form.

“The CMS”

Shall mean Centralized Monitoring System. It refers to the IP-based Interception provisioning system installed by InneoNusa. InneoNusa has set up the CMS to automate the process of Lawful Security Monitoring.

1.2

MANAGEMENT OPERATIONAL HOURS

“Business Day”

shall mean a day other than Saturday, Sunday and Public Holiday in Malaysia.

“Working Hours”

shall mean the hours between 9.00am and  5.00 pm of Monday to Friday during Business Day

1.3

SERVICES

“Services”

shall mean the Centralised Monitoring Services (“CMS”) provided by the Company operated continuous twenty four (24) hours, seven (7) days a week (subject to Force Majeure) offering CMS without dispatching response team whereby:

  • when alarm is triggered by sensors, Operator at Integrated Operation Centre (“IOC”) shall verify the alarm by calling the Contact key holder; 
  • once alarm is verified as genuine, the Operator shall contact Emergency Services for response.

“Security Equipment”

Shall mean the Security Equipment installed or commissioned to be installed by the Company and/or any existing Security Equipment of the same standard installed by other Contractor

“Smart City Integrated Operation Centre (SCIOC)”

shall mean the centre within the Company’s premises  where the alarm/signal are monitored and received by the Operator from the Security Equipment installed at the Customer’s premises.

“Contact key holder”

shall mean the person or persons named and listed by the Customer in the Application Forms in the order of priority when performing “Signal Treatment Procedure”.  Each must have possession of keys or other legal means of access to the Premises.

“Emergency Services”

shall mean the provider of Emergency Services in Malaysia where fire brigade, police, ambulance or other services requested or are part of the response plan requested by the Customer.

“Signal Treatment Procedure”

shall mean the provider of Emergency Services in Malaysia where fire brigade, police, ambulance or other services requested or are part of the response plan requested by the Customer.

“Carrier (Fibre Broadband)”

shall mean the communication Carrier(s) engaged by the Customer and/or the Company that provides the Fibre Broadband Data Service to enable the Services to be provided to Customer.

1.4

FEE/TERM

“Service Fee”

shall mean the fees or monies payable by the Customer for service provided by the Company under the Application Form and/or the  Customer Billing information.

“Deposit”

shall mean the fees or monies payable by the Customer for two (2) months in advance in order to provide the services under the Application Form and/or the Customer Billing information.

“SST”

shall mean the sales and service tax levied on the Customer on goods sold and service provided by the Company payable in accordance with the  Sales Act 2018 and Services Tax Act 2018.

“term”

shall mean the period of time applicable from the Commencement Date of the Services until this Agreement is terminated in accordance with these Terms and Conditions.

“Commencement date”

Shall mean the date on which the Services become active and from which the billing of Service Fee commences.

“Minimum Subscription Period (MSP)”

Means the minimum period for the subscription of the Services by the Customer as specified in the Application Form and/or the terms thereunder or, in the absence of any specified minimum period there under, a period of twenty-four (24) months from the Effective Date or, such other minimum period of subscription as  may be determined by the Company from time to time.

1.5

OTHERS

“Force Majeure”

Shall mean a cause beyond the Company’s control, including (without limitation) as a result of legislative requirements, power failure, communications failure or the carrying out of repairs or other maintenance work on the Security Equipment, interrupted internet service (if it is the sole means to transmit signals) telephone line not operating, not properly plugged, has been cut, interfered with or is otherwise out of service.

“False Alarm”

Shall mean signals that have been generated in error, accidental or negligent activation as a result of the Customer’s layout of furniture, other chattels or fixture within the Premises)or as a result of a fault in the Security Equipment that is not required to be rectified by the company pursuant to this Agreement or as a result of any other act or omission of the Customer, occupant or guest at or within the Premises.

2

GENERAL

2.1

Any Installation Agreement, Application Form. Quotation and Specification offered by the Company to the Customer for a new and/or part replacement of the existing Security Equipment installed by the Company on the Premises shall be subject to these Terms and Conditions.  For the purpose of interpretation, where the requirements, definition and/or specification are in conflict of any of the Clauses in these Terms and Conditions, conditions of these Terms and Condition as far as it relates solely to the Services provided by the Company shall take precedence and prevail.

3

TERM

3.1

This Agreement commences on the Commencement Date as set out in the Application Form and the company reserves the right to reject or decline any application or the registration.

3.2

CMS shall be effective from the Commencement Date for a minimum of the MSP and this Agreement will automatically be renewed on a monthly basis unless earlier terminated by either Party hereto in accordance with the provisions of this Agreement.

4

MINIMUM SUBSCRIPTION PERIOD (“MSP”)

4.1

Subscription to CMS will be for a period of not less that the MSP (as defined in Clause 1.4) effective from the Commencement Date or in the event of any promotion held by the Company for the Services, such other minimum subscription period as may be applicable to the relevant promotions as may be prescribed by the Company from time to time.

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